Privacy Policy | Detail Engineering Services

Effective date: July 22, 2026 | Contact: support@detailes.com

1. Overview

This Privacy Policy explains how Detail Engineering Services ("DES", "we", "us") collects, uses, and protects information when you visit detailes.com or engage us for shop drawing, takeoff, and bill of materials services.

2. Information We Collect

Contact information you provide through our website or email, such as name, company name, email address, and phone number.
Project information submitted for the purpose of preparing quotations or shop drawings, such as architectural/structural drawings, panel specifications, and project correspondence.
Billing information needed to invoice and process milestone payments.
Website usage data, such as pages visited and general browser/device information, collected automatically to help us maintain the site.

3. How We Use Information

To respond to inquiries and prepare project quotations.
To produce, revise, and deliver shop drawings, takeoffs, and bills of materials for your project.
To issue invoices and process milestone payments.
To communicate with you about ongoing or prospective projects.
To maintain and improve our website.

4. Data Sharing and Disclosure

We do not sell client or project information. Information may be shared with panel manufacturers, general contractors, engineers, or other project stakeholders only where necessary to complete the engaged services and typically at the client's direction. We may also share information with payment processors solely to process payments, and where required by law.

5. Data Storage and Security

Project files, correspondence, and billing records are stored using reasonable administrative and technical safeguards intended to protect against unauthorized access, loss, or misuse. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Usage Data

Our website may use basic cookies or analytics tools to understand general site usage and improve the browsing experience. These do not collect sensitive personal information.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email below, subject to any records we are required to retain for legal, accounting, or project-continuity purposes.

8. Data Retention

We retain project and billing records for as long as necessary to fulfil the purposes described in this Policy, including ongoing project support, and to meet legal or accounting obligations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the most recent revision.

10. Contact

For questions about this Privacy Policy, contact us at support@detailes.com.